Return & Refund Policy

Return & Refund Policy

Last updated: 2026-10-08

This Return & Refund Policy explains how Sand + Fog handles eligible return and refund requests.

Return Window

You may request a return within 30 calendar days after receiving your order. Items must be unused, in their original condition, and returned with the original packaging when possible.

How to Request a Return

To start a return, contact us at uriahpowelloscn@outlook.com with your order number, the item you want to return, and the reason for the request. Please do not send items back before receiving return instructions.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, contact us as soon as possible with photos and your order information. We will review the issue and provide the appropriate solution.

Return Shipping

You won't pay return shipping in these cases..

Refunds

After we receive and inspect the returned item, we will notify you whether the refund is approved. Approved refunds are usually processed within 5-10 business days to the original payment method. Your bank or payment provider may need additional time to post the refund.

Order Cancellation

If you need to cancel an order, contact us within 24 hours after placing it. Once an order has been processed or shipped, cancellation may no longer be available.

Contact

For return or refund questions, please contact us at uriahpowelloscn@outlook.com.

Store-Specific Conditions

  • We want you to love what you ordered.
  • The Basics You have 30 days from the date of shipment to request a return.
  • For hygiene reasons, we can't accept opened or used items unless there's a defect.
  • What's Not Returnable Opened or used products.
  • Any item marked as final sale or limited edition.
  • If you're unsure whether something qualifies, reach out before shipping it back and we'll let you know.
  • Damaged or Wrong Items If your order arrives damaged, or if we sent the wrong thing, that's on us.
  • Contact us within 7 days of delivery with a photo of what you received, and we'll make it right — replacement or refund, your call.
  • You won't pay return shipping in these cases.
  • How to Start a Return Get in touch through our contact page with your order number and what you'd like to return.
  • Don't ship anything back before hearing from us — we need to authorize the return first.
  • Refund Timing Once your return arrives and passes inspection, we'll process the refund to your original payment method.
  • Return Shipping Unless the item was defective or we made a mistake, you're responsible for return shipping costs.
  • We recommend using a trackable service — we can't refund items that get lost on the way back to us.
  • If the exchange item costs more, we'll send you a payment link for the difference.
  • If it costs less, we'll refund the gap.
  • Individual preference isn't a defect — but if you're unsure about a scent before ordering, reach out and we'll help you pick something that fits.