Shipping Policy

Shipping Policy for Sand + Fog

Shipping Regions and Eligibility

Sand + Fog currently ships within the United States. If you are located outside our standard shipping zones and want to place an order, please contact us directly at uriahpowelloscn@outlook.com. We may be able to arrange special shipping options for you.

Order Processing Times

All orders placed with Sand + Fog are processed within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day. During peak seasons or promotional events, processing may require an additional one or two days. We will notify you if any significant processing delays occur.

Shipping Methods and Delivery Times

We dispatch packages via UPS Ground from California.

Standard Shipping: Takes 2-9 business days after dispatch, depending on your location within the U.S.
Expedited Shipping: Available for most domestic orders. Pricing for expedited options is displayed at checkout.

Shipping Costs

Shipping fees are calculated and presented to you at checkout. Orders over $75 qualify for free standard shipping — your cart will notify you once this threshold is reached.

Order Tracking

Once your order ships, Sand + Fog will send you an email containing a tracking number. Please allow a few hours for the tracking information to activate in the carrier’s system. You may also log into your account on our website to check your order status.

International Shipping

International shipping times can vary greatly depending on the destination country and customs processing. Please note:

Customs fees, import duties, and taxes are the responsibility of the recipient.
Sand + Fog cannot predict or cover any customs-related fees.
We recommend checking with your local customs office for details on applicable charges and delivery expectations.

Address Accuracy and Corrections

It is important to review and confirm your shipping address at checkout. If you notice an error after placing your order, contact us immediately at uriahpowelloscn@outlook.com. We can correct the shipping address only if your order has not yet shipped.

Lost or Delayed Shipments

If your tracking information shows no movement for an extended or unusual period, please reach out to us. Sand + Fog will initiate an investigation with the carrier. If the package is officially confirmed as lost, you may choose to receive a replacement or a refund.

Damaged Packages

If your package arrives damaged, take photos of the condition before opening it. Should the contents be damaged, contact us within 7 days of receipt at uriahpowelloscn@outlook.com so we can resolve the issue promptly.